FAQ
Frequently Asked Questions
1. Where do you ship?
We currently ship throughout the United States 🇺🇸
2. How long does shipping take?
We offer several shipping options:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — FREE
- Free Standard Shipping (7–14 business days) — $10
Shipping times may vary slightly during holidays or busy seasons.
3. Are your dresses true to size?
Most of our dresses follow standard US sizing. Please review the size chart provided on each product page before ordering.
4. When will I receive my tracking number?
Tracking information is usually sent within 1–3 business days after your order has been processed.
5. Can I change or cancel my order?
If your order has not been shipped yet, please contact us as soon as possible and we will do our best to assist you.
6. What should I do if my package is delayed?
Shipping delays may occasionally happen due to weather, holidays, or carrier issues. Please contact our support team if your package takes longer than expected.
7. Are your dresses suitable for special occasions?
Absolutely ✨
Our collections are perfect for parties, weddings, dinners, vacations, celebrations, and elegant everyday fashion.
8. Do you offer refunds or returns?
Yes. If your item arrives damaged or incorrect, please contact us within 7 days after delivery with photos of the item and packaging.
9. How can I contact customer support?
You can contact us anytime through our contact page or support email. We typically respond within 24–48 business hours.
10. Is checkout secure?
Yes 🔒
All payments are processed securely through trusted payment providers. Your personal and payment information is protected.